DELIVERY CHARGES

We aim to have all in stock items delivered to UK addresses within 3-5 working days.

Once your order has been received and quality checked, it will be dispatched as soon as possible.

You will receive the tracking information from us by email once your order has been dispatched.

It is the customers responsibility to ensure that any orders will fit via the intended access route to the room of choice. In the event that the item does not fit, a return delivery and re-stocking fee will apply.
Please note that all deliveries are to the ground floor only.


UK Mainland Delivery

• Orders under £100, Delivery charge of £4.95
 - (Standard delivery 3-5 working days, Monday - Friday)

• Orders over £100, Free delivery Small Goods
- (Standard delivery 3-5 working days, Monday - Friday)
- Large Goods (Standard delivery 2-3 weeks)



    Northern Ireland Delivery

    • Orders under £100, Delivery charge of £9.95
    - (Standard delivery 3-5 working days, Monday - Friday) 

    • Orders over £100, Delivery charge of £75 or please email us for an accurate shipping quote*
    - (Standard delivery 3-4 weeks)

    *This cost is subject to changes and we reserve the right to request further costs if applicable.


       

      WHAT IS YOUR RETURNS POLICY?

      Our simple returns policy means that you can shop with peace of mind at Spirit of Shenfield.

      If for any reason you are not satisfied with your purchase you can return your goods within 30 days of receipt and we will be happy to offer you an exchange or a refund excluding the original cost of delivery. This is on condition that the products are returned complete, in perfect condition, unused and with the original inner and outer packaging.

      Please note this doesn't apply to non-standard, customised or special order products.

      Please note that returns will only be accepted in the original inner and outer packaging in a saleable condition. When organising a return, please send the item with care, using a trackable service to ensure that it reaches us without damage.

      HOW DO I RETURN GOODS?

      To return an item please contact us to inform us that you would like to return the goods within 7 working days of receiving the items.

      You can contact us by email sales@spiritofshenfield.co.uk or call us on 01277 201141 and one of our service team will help you with your return.

      It is the customers responsibility to return the goods in the same condition as were received. We do not cover the cost of returns and this is the customers responsibility, we recommend returning the goods using a signed for courier service and also to ensure the goods are covered for potential loss, damage in transit.

      If goods are lost or damaged during a return this is the customers responsibility, damaged goods will not be accepted. Once the items have been inspected and we are happy you will receive a refund within 14 days.

      HOW LONG DO REFUNDS TAKE?

      Refunds will be processed within 14 working days of receipt of the item. You will be notified by email when this has been processed. Depending on the terms set by your bank, this will show in your account within 7–10 working days.

      WHAT HAPPENS WITH FAULTY OR DAMAGED ITEMS?

      In the event that your order arrives in a faulty or damaged condition, please contact us within 48 hours by email or phone. We will ask you to email a photograph of the damage, including the packaging if possible to sales@spiritofshenfield.co.uk. Please note that without the correct information and images we will not be able to investigate the issue.

      Spirit of Shenfield is happy to arrange the collection of any damaged or faulty goods. Once we have received the returned item, it will be inspected and a repair or replacement will be arranged at our expense. Please note that failure to notify us within 48 hours of receiving a faulty or damaged product could mean we have to charge for a replacement.